Refund Policy – Hedgie Wilder Home & Garden
Last updated: 16 April 2026
This Refund Policy explains when refunds may be issued for services provided by Hedgie Wilder Home & Garden (“we”, “us”, “our”).
By booking or receiving any service from us, you agree to the terms outlined below.
Our goal is always to deliver professional, reliable, and high quality gardening and home care services.
However, because our work involves labour, time, travel, and natural outdoor conditions, refunds are handled differently from product based businesses.
1. General Principles
Refunds apply only to services, not physical goods (as we do not sell products).
Refunds are considered case by case, based on fairness and the circumstances.
We do not offer automatic or unconditional refunds for completed work.
If you are unhappy with a service, you must contact us within 24 hours so we can review and resolve the issue.
2. When Refunds May Be Issued
A partial or full refund may be issued if:
2.1. We are unable to complete the service
Examples include:
Equipment failure
Illness or emergency
Scheduling errors on our side
Conditions that make the service impossible to perform safely
If no work has been carried out, a full refund of any prepayment will be issued.
2.2. You cancel a prepaid service before work begins
If you cancel before we have travelled or started preparation:
A full refund may be issued
If preparation or travel has already occurred, a partial refund may apply
2.3. A genuine service error
If we agree that the service was not performed to a reasonable standard, we may offer:
A free correction visit
A partial refund
A full refund (rare, only in clear cases)
We always aim to resolve issues fairly and professionally.
3. When Refunds Are Not Available
Refunds will not be issued in the following situations:
3.1. Completed labour
Once a service has been fully performed, refunds are generally not available, as the work, time, and travel have already been invested.
3.2. Results affected by natural conditions
We cannot offer refunds for outcomes influenced by:
Weather
Soil quality
Pests or fungal issues
Drought or extreme temperatures
Lack of watering or aftercare
Pre existing garden conditions
Previous neglect
This includes turf laying, seeding, pruning, and general garden maintenance.
3.3. Hidden or undisclosed hazards
No refunds are issued for issues caused by:
Hidden irrigation heads
Underground cables or pipes
Stones, debris, or obstacles
Unsafe access
Pets interfering with the work
These are covered in our Service Disclaimers.
3.4. Client dissatisfaction based on unrealistic expectations
Gardens are natural environments.
We cannot guarantee:
Exact growth results
Weed free lawns
Pest free conditions
Perfect hedge shapes when plants are diseased or previously damaged
We always advise honestly, but nature has limits.
4. Cancellations & Rescheduling
4.1. Client cancellations
Cancelling on the same day may result in a fee if travel or preparation has already occurred.
Cancelling in advance usually avoids fees.
4.2. Our cancellations
If we must cancel due to weather, safety, or operational reasons, we will:
Reschedule at the earliest suitable time
Offer a refund if rescheduling is not possible
5. Prepaid Packages or Regular Maintenance Plans
If you purchase a multi visit package:
Unused future visits may be refunded pro rata
Completed visits are non refundable
Discounts applied to packages may be adjusted if partially refunded
6. How to Request a Refund
To request a refund, please contact us at: hedgiewilder@proton.me
Include:
Your name
Service date
Address
Description of the issue
Photos (if relevant)
We aim to respond within 48 hours.
7. Final Decision
Refund decisions are made fairly and reasonably, based on:
The work completed
The circumstances
Our Service Disclaimers
Safety considerations
Evidence provided